your weekly food shop... made local!

Grocery delivery information

Grocery deliveries will be made to the address specified by you on your completed food order.

Order by 9pm Tuesday for a Friday/Saturday Delivery
(Mainly Friday, we deliver between midday and 9pm)

Order by 9pm Thursday for a Monday Delivery.

WE CANNOT GUARANTEE A FRIDAY/SATURDAY DELIVERY IF YOU MISS THE WEDNESDAY DEADLINE - UNLESS YOU RING THE OFFICE!

Please see map for our normal delivery area, if you are uncertain please ring us on 01670 352 287.

You can order items on the site showing a small present box, to be couriered anywhere in the UK.

We presently deliver on Friday from 11am - 9pm and all day on Saturday. We deliver to Holiday Cottages before 4pm on a Monday and Monday afternoon and evening for non Holiday Cottage deliveries. We have never yet not been able to accommodate a customers time request. Our delivery charge is £7.50 for all days and locations within our delivery radius.

We can post orders via courier the rate starts at £5.50. Ring the office for details, (normally £8.00 will do fifteen kilo's)

We deliver food roughly in a 35 mile radius of Morpeth, as a rule of thumb we go to just north of Bamburgh and Wooler and out to Alwinton. We go west to just past Hexham, and south as far as Chester-Le-Street and Sunderland. We do work with specific holiday cottage companies outside this radius. Your Postcode will determine whether we deliver to you. Please ring if you have any questions.

Non- Holiday Cottage Customers

We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

Please note that we deliver goods only to specified towns and villages within the North East of England, identified by your postcode. If you are outside our area please check to see if we can courier a service to you. There is an opportunity to register where you live so we can build up a profile of the best area to expand into.

Delivery times will be agreed with you at the time of placing your order or within 24 hours of delivering the order.

The Food Heaven Team follows a "Think 21" policy, so if the person receiving the goods looks under 21, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).

Holiday Cottage Delivery

Coming on Holiday? Simply place your order, put your holiday cottage address into the delivery details, and we will do the rest. We will deliver to your holiday home on the day of your arrival in advance of your actual arrival. We will put all your groceries away in the relevant spot whether that be the fridge, the fruit-bowl, the bread bin or the pantry.

Please remember we deliver primarily on Fridays and Saturdays as well as on Mondays. We do take late Holiday Cottage orders. Cut off for a Monday delivery is Saturday Lunchtime.

All you have to do is let yourself in, kick off your shoes and let your holiday begin ...

... Happy Holidays!

Delivery – nationwide

A taste of The North East - where ever you are

We can deliver nationwide, via city link who will deliver for between £5.50 and £7.50 up to 10 Kilo.

Small items, can be posted for less money please phone the office if you have a request on 01670 352 287

Gifts

We can send a free card if it’s a gift with any message you like inside

We can do bespoke hampers and gift kits, in single gifts or large multiples, more details are available on request from the office

  
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