your weekly food shop... made local!

How to Buy Online from Food Heaven

First fill your basket

  • Browse or search to find what you want, adjust the quantity and weight to your requirements and then click 'add to basket'.
  • At anytime you can go to the basket page and make changes to your shopping, such as change a quantity or take something out. You can also see any discounts that will be applied when you place your order.

Now book your delivery

  • To book your delivery or collection go to the delivery page.
    • If you were not logged in you will be redirected to the login page.
    • If you are a new customer you will need to register.
  • Reserve the delivery or collection you want by clicking on one of the available choices.
  • Your delivery day and time is now reserved for two hours to allow you to complete your shopping and checkout your order.

Finally checkout

  • Go to the checkout page.
  • Enter your card details.
  • Enter the billing address of your card if it is different to the shipping address of your order.
  • Put any special instructions you have for us in the comments box.
  • Click on the 'place order' button.
  • Your order confirmation will appear on the screen. We will also send you a confirmation email.

Security of your card details

  • The details of your payment card are stored with Stripe, our payment service provider, when you place your order.
  • We then instruct them to take payment once we have prepared your order.
  • We never store your payment card details and they are never seen by us at any time.
  • For more information please see our security policy.

Allergen Information

  • Please note, that it is the customer's responsibility to access any required information regarding allergens and specific ingredients. If you have any queries or specific dietary requirements, please do not hesitate to contact us at; jessica@foodheaven.co.uk or 01670 352287 where we will do our utmost to help.
  
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